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Customer Satisfaction Analysis and Proposals for its Improvement
Honsová, Radka ; Technik, Jiří (referee) ; Schüller, David (advisor)
This work is focused on research of customer's satisfaction of company Gebr. Ostendorf - OSMA plastic processing s.r.o.. This company deals with manufacturing and sale of plastic sewer pipeline and operates in many countries. The aim is to analyze the level of customer's satisfaction and to suggest measures to enhance it. Work is composed of several parts. The first part contains theoretical sollutions to work. The following is an analysis of current satisfaction by questioning and evaluating questionnaires. In the last part we suggest own solution and evaluate its benefits.
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Analysis of the satisfaction of sport event participants
Pokorná, Alena ; Tahal, Radek (advisor) ; Frederiksen, Karolína (referee)
The diploma thesis deals with satisfaction measurement of participants of sport event. This sports event is international junior curling cup in Prague. The aim of thesis is to analyze participants satisfaction with this tournament. Based on these results some critical factors will be identified and also recommendations for organizers of the tournament will be listed to improve the quality of the tournament for next years. In a first part of the thesis there are described customer satisfaction theory and techniques for its measurements. According to suitability for this case the questionnaire survey will be applied. After short introduction to the tournament and some curling rules and specifics analysis of the survey results will be described. More evaluation methods will be used. Based on results from this analysis recommendations for tournament improvement will be given.
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Customer Satisfaction Analysis and Proposals for its Improvement
Honsová, Radka ; Technik, Jiří (referee) ; Schüller, David (advisor)
This work is focused on research of customer's satisfaction of company Gebr. Ostendorf - OSMA plastic processing s.r.o.. This company deals with manufacturing and sale of plastic sewer pipeline and operates in many countries. The aim is to analyze the level of customer's satisfaction and to suggest measures to enhance it. Work is composed of several parts. The first part contains theoretical sollutions to work. The following is an analysis of current satisfaction by questioning and evaluating questionnaires. In the last part we suggest own solution and evaluate its benefits.
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Analysis of Employees Job Satisfaction
Libánský, Lukáš ; Kašparová, Eva (advisor) ; Surynek, Alois (referee)
The aim of this thesis is to analyze current state of complete satisfaction of courier workers with their job in the Czech courier company and according to the results found with the help of theoretical knowledge of the issue give to management of the company suggestions to improve the current situation.
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Analysis of customer behaviour in spa resort
Veselá, Zuzana ; Mlejnková, Lena (advisor) ; Richter, Jiří (referee)
The diploma paper is in early part mainly focus on marketing, marketing research and possibility of marketing development in the field. During theoretical part thesis is working with specific problems of marketing in spa and hotel industry. Following chapter is talking mainly about charakteristic of specific spa hotel, its desciption, effects of environment, marketing strategy and competition analysis. Point of primary resaearch is analysis of customer satisfaciton survey during years 2008-2009 and comparing results with data form survey in 2004-2007. Base of this research, the last part of paper is suggesting several solutions in order to increase of parity of the spa hotel in upcomming years.
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Analysis of the satisfaction of employees of Telecommunication Company
Kůstková, Jana ; Bedrnová, Eva (advisor) ; Surynek, Alois (referee)
Thesis is focused on issues of employee satisfaction. The aim was to identify and assess the level of employee satisfaction from the business department of Telecommunication Company, to detect factors that influence satisfaction and then to propose measures that would help improve the status quo. The work is divided into three parts. Firstly there are given the objective of work, the conditions for research, a working hypothesis and methods of solution. Than follows theoretical background examination of the satisfaction of working. It deals with the job satisfaction, motivation and their relationship and the factors affecting them. Empirical part is devoted to brief the characteristics of company and the respondents. The analysis includes a description and assessment of information obtained through electronic questionnaire ends by measures to improve the current state.
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Satisfaction analysis
Macháček, Petr ; Lorencová, Hana (advisor) ; Vaněček, Michal (referee)
This thesis deals with entry analysis of frame of personnel work in the T-SOFT company which is followed by the evaluation of job satisfaction of its employees concerning separate aspects of work-life e.g. motivation instruments, social relationships on site, system of education or possibility of participating in the system of company's management. Lastly, this thesis provides some recommendations for development of HR processes and their integration into the system of company's management.
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Analysis of Employee Benefits in Organisation
Smilnická, Martina ; Stříteský, Marek (advisor) ; Šikýř, Martin (referee)
The aim of bachelor's work is to characterize and to sum up the system of employee benefits in ČSOB, a.s.. In the first part of the work are generally described forms of remuneration, characterized employee benefits, aims and forms how they are provided, options of their classification and current trends in this area. The second part introduces the company and its system of employee benefits. By the help of questionnaire survey realized in the company was analysed the system of benefits and satisfaction of employees. In the last part are summed up the preferences, positions and satisfaction of employees in ČSOB, a.s. with the current system of employee benefits in company.
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